About Whitestar

What is Construction Products Regulation and what does it mean for your network? When Construction Products Regulation, or CPR for short, was introduced in 2017, it was considered the biggest change for the cabling industry in decades. What is it all about and why should you care?  CPR ‘lays down harmonised rules for the marketing of construction products in the EU’. What that means in layman’s terms is that all cables used in permanent installations within buildings must come with a fire rating in accordance with the CPR’s classification system. It means that when you’re deciding which cables to install, as part of boosting your IT infrastructure, you can make informed decisions according to the environment as well as the level of risk. The safer the cabling, the safer the environment. WHAT ARE THE DIFFERENT SAFETY GROUPS? The regulation classifies products into one of seven classes known as ‘Euroclasses’. These are:     Aca: Does not contribute to the fire    B1ca: Minimum contribution to the fire    B2ca: Combustible, low flame spread & heat release contribution to the fire    Cca: Combustible, moderate flame spread and heat release    Dca: Combustible, moderate flame spread and high levels of heat generated    Eca: Combustible, limited fire spread of less than 425mm    Fca: Combustible, fire spread of more than 425mm Euroclasses B to D will also be classified according to smoke production (classified as s1 to s3), flaming droplets (d0 to d2), and smoke acidity (a1 to a3). That’s why you might see a classification like Cca s1b d2 a2. Manufacturers are required to send their cables off to be tested by an authorised test house, known as a Notified Body. Once the tests have been made, the cable will be given a Declaration of Performance, which is the official certificate showing how it was classified. At Euroclasses Cca and above, the factories manufacturing the cable will be regularly audited and cables retested by an approved third party. It is unlikely that many cables will adhere to Class B1ca and Aca requirements, simply because of the materials used in their manufacture. DO NETWORK CABLES NEED TO CONFORM WITH THE CPR? In short, yes. No network cable can be placed on the market for permanent installation inside buildings without first being tested and given a Euroclass rating. As per British Standard BS6701:2016+A1:2017, all network cabling used in new installations or for the refurbishment or extension of existing data cable networks within the external fire barrier of a building shall, as a minimum, meet the CPR compliance requirements of Euroclass Cca s1b d2 a2. Due to the construction of data network cables, and the way they are routed, fire can rapidly spread through a building should a cable alight. Given the growing bandwidth demands – with a large number of devices now being networked in the case of most systems – it’s crucial that cabling is manufactured to minimum standards. Now, you can assess what cabling you might need in line with your networking demands, and minimise the fire hazard. At least, in theory… WHAT DO I NEED TO DO? Attempting to understand what exactly it is that you need when expanding your IT infrastructure can be difficult. That’s where Whitestar Solutions comes in. Initially, we’ll come and carry out a commitment-free site survey. By visiting the site, we can work out your exact requirements and help you understand your safety risk. From there, we’ll provide you with a number of options – explaining how each one fits in with the CPR – so you can make those informed decisions which will impact you and those people who work in the building. Whatever option you go with, you can rest assured that our in-house qualified network infrastructure design will create a system to keep your company’s network safe and secure. To find out how Whitestar can improve your network cabling infrastructure in line with the CPR, get in touch with our team today. Rail Operating Centre Brand Rex 10GPlus F/FTP (Category 6A) Cabling Solution installed at newly built Rail Operating Centre in the Midlands. When Coverage Isn’t Everything: Ditching Your Outdated Wi-Fi Designs When Coverage Isn’t Everything: Ditching Your Outdated Wi-Fi Designs WHY IS MY INTERNET SLOW WHEN I HAVE A FAST CONNECTION? When you experience a juddering connection with lagging Zoom meetings and a painfully slow connection, the first thing you look at is the Wi-Fi icon in the corner of the screen. However, if you want to improve your business network connectivity, there is more to look at than your signal. And if the little Wi-Fi icon is displaying four or five bars of green, you may wonder what next step to take. It may be time to update your Wi-Fi system. The traditional coverage approach of investigating Wi-Fi signal issues may be appropriate in the home, but in a modern workplace with more than fifty employees, each of who may be connected with two or three devices, signal strength is of much less importance. The local network is being asked to cope with far much more usage than when it was first set up. It’s time to look at the latest business connectivity services. HOW TO IMPROVE WIRELESS CONNECTIVITY WITH WI-FI REPEATERS There are several things you can do to boost connectivity. With a Wi-Fi repeater, for example, you can recover the Wi-Fi signal from your router and broadcast it in a poorly covered area of your workplace. Apart from the power supply, there is no need for any additional cables as Wi-Fi repeaters work by finding the signal from the router and simply repeating it by themselves. Some repeaters have a wireless signal amplifier function to enhance your speed and achieve a few hundred metres of Wi-Fi coverage. It can be tricky to find the best position for a repeater. It must be at a distance away from the router to significantly boost the range of Wi-Fi, without being too distant to receive enough speed. WiFi repeaters are also

How to ensure your construction or building project is compliant with the latest legislation and fire safety standards If you are carrying out electrical installation work, as part of a construction or building project, it’s essential that you comply with the rules set out in the Electricity at Work Regulations 1989. It doesn’t bear thinking about if a user of the building you’re responsible for should come to any harm due to a fault in the electrics – that’s why safety needs to be paramount.  The Regulations were set up under the Health and Safety at Work Act 1974, requiring precautions to be taken by ‘duty holders’ against the risk of death or personal injury from electricity in work activities. Under the rules, duty holders must: have the electrical systems constructed in a way that prevents danger; maintain the electrical systems as necessary to prevent danger (including a five-year fixed installation inspection​); and ensure work carried out on electrical systems is done in a way that prevents danger. BS7671 WIRING REGULATIONS In the guidance document for the Electricity at Work Regulations, the main source of reference is BS 7671 Wiring Regulations. This is the UK’s key electrical safety standard, setting out requirements that detail how to perform electrical installations in a safe manner.  Although not a statutory document, BS 7671 sets the standard for how electrical installations should be done in the UK (and many other countries) and enables compliance with the law. Or, to put it another way, following the guidance set out in BS 7671 when undertaking a building project is likely to ensure that electrical installation work meets the requirements of the Electricity at Work Regulations. And ensure that building users are not put in undue danger. WHITESTAR – YOUR TRUSTWORTHY ELECTRICAL INSTALLATION PARTNER While it’s important that you have an understanding of the regulations ahead of construction, the best way of ensuring compliance throughout the project is to partner with an experienced electrical installation partner.  That’s where Whitestar Solutions come in. We’ve been in the business for as long as the regulations have been in place and service clients across a wide range of sectors including education, sport, commercial, transport and more. All of our electrical engineers are qualified and up to date with the current BS 7671 Electrical Wiring Regulations (18th Edition). So, no matter the extent of your electrical installation requirements, we can design and deliver comprehensive, top-quality solutions. We think compliance with regulations starts with sound workmanship. We will never cut corners and we will always source and use the best materials, meaning that we will not compromise on quality. KEEPING YOU COMPLIANT Once your building project is up and running, it’s important that you periodically have the electrics inspected and tested in order to remain compliant and, more importantly, to ensure that no new health and safety risks have arisen.  We offer a complete range of electrical testing and inspection services for commercial and industrial premises. We test 100% of your installation, providing a true reflection of its safety.  The key to remaining compliant and minimising costs is to have a planned preventative maintenance (PPM) programme in place. We can help you here, too – we can assist in implementing PPM programmes that offer peace of mind by ensuring the building is safe for anyone who spends time in it – be it staff, students, visitors or contractors.  But, let’s take it one step at a time. The first goal is to get your building project up and running with a safe and sound electrical installation. To discuss your electrical installation requirements, get in touch with Whitestar today.  University of West London St Mary’s Road Campus Project Is It Worth Investing In Electrical Vehicle Charging Point Installation Services For Your Business? Is It Worth Investing In Electrical Vehicle Charging Point Installation Services For Your Business? EV or hybrid vehicles are regarded by many as the future of motoring. An increasing number of people are choosing to buy new electric cars – over two million electric vehicles are now being driven around the world – and approximately 14,000 charging stations are in the UK alone. Clearly, it is not a fleeting trend and business’s that want to adapt to this and stay one step ahead of their competitors should be considering the installation of EV charging point stations on their premises. ENVIRONMENTALLY SOUND BUSINESSES ARE THE FUTURE Awareness of the devastating environmental impact of diesel and petrol vehicles has finally hit the mainstream. Electric vehicles are the future and for savvy companies, the benefits of adopting the facilities of the new technology are plain. MAKING YOUR BUSINESS MORE ATTRACTIVE TO CONSUMERS As well as reflecting your company’s core values as an environmentally friendly business, the improved service offering of EV charging stations will appeal to your consumer. As the electric vehicle industry continues to burgeon, the impetus to provide your customers with added services so that they are more likely to choose you over your competitor is vital in these times. Offering EV charging solutions increases customers “dwell time” and subsequent spending, simultaneously meeting their demands of EV drivers arriving at their destinations. If your business is the type of company that stands to benefit from an increase in footfall, investing in electrical charging point stations is worth it to upgrade amenities and future-proof your premises. MAKING YOUR BUSINESS MORE ATTRACTIVE TO EMPLOYEES AND CLIENTS Attracting and keeping the right employees is also vital for your business. Employers must start to think seriously about supporting those that are choosing EV. Your staff will enjoy instant peace of mind as they will no longer have to worry about finding the nearest charging station or the worst-case scenario of their car running out of power in the middle of a journey. EASE OF MANAGEMENT As the business owner, you will have full control over who can access your electrical vehicle charging points. Moreover, with the latest technology, such as Dynamic Load Balancing and installation by

Whitestar’s values: Our promise to you There are lots of buzzwords in business. ‘Core values’ are not among them. Company values matter. They support an organisation’s purpose, enforce its culture, and encourage positive employee behaviours. This sense of purpose is key to business success. Corporate core values impact not just the internal workings of an organisation, but also how it interacts with its clients, stakeholders and the world around it. According to research, 73% of purpose-oriented people are satisfied with their jobs, compared to 64% of those who are not purpose-oriented. In terms of the bottom line, the same study found that 58% of companies with a clear purpose experienced growth of more than 10%, compared to 42% of companies without one. In short, strong company values help a business grow, thrive and be a success. OUR CORE VALUES To the untrained eye, Whitestar might seem like any other electrical installation company. But look a little closer and it’s clear we’re much more than that. We continually work to be the most ethical, trustworthy business partner to our clients and pride ourselves on our strong work ethic. Central to our purpose are our core values: – Respect: We treat everyone with dignity and respect. We value differences and encourage others to express themselves. We work hard to nurture long-lasting relationships with our customers, colleagues and communities. – Honesty: We speak the truth. Our team acts with integrity, honesty and reliability. We operate transparently by communicating openly and with sincerity. – Commitment: We always deliver on our commitments and hold ourselves accountable to them. We make quality our priority and seek solutions to problems. – Teamwork: Our company is made up of incredible people, but it’s only by working as a team that we achieve greatness. We foster teamwork and collaboration across the whole team and with our customers. – Empathy: We understand the importance of listening and understanding different perspectives. We put ourselves in other people’s shoes, because in the competitive corporate world, empathy and kindness go a long way. – Integrity: Integrity is our default and we do what’s best for our customers and our company. We’re honest in all our dealings – building trust, acting honourably, and being our true selves. OUR PROMISE TO YOU Just as every business has core values, they also have a mission. The common goal that all employees – from the boardroom to the frontline – work towards. Here’s a summary of our mission and our seven key promises to you: We never cut corners We never compromise on quality We provide the best qualified people for your project We put people before profit We use our expertise to advise on the best solutions We add value to your business We provide sustainable solutions for the long-term success of your business At Whitestar, our friendly and highly skilled team of experts takes pride in designing and delivering quality solutions. Yes, we’re expert network installers, supplying data and electrical installation solutions, but we’re so much more than that. Get in touch to find out how we can help your business grow. How to make your infrastructure project a success Ensuring that your infrastructure is reliable and secure is essential to your business’ productivity. Read more to see how Whitestar can help. Why customer service is key in today’s day and age Why customer service is key in today’s day and age Any business worth its sale knows the importance of providing a quality customer experience. And the best way to achieve that? Providing great customer service. Actually, not just great customer service. Exceptional customer service. Happy customers mean loyal customers. The better their experience working with a company, the more likely they are to come back. Anything less than amazing customer service and businesses risk losing customers forever. MAKING THE BEST IMPRESSION It’s more than just meeting the needs and expectations of customers – businesses need to exceed them. First impressions matter. But so too do second, third, fourth and fifth impressions. In fact, every customer service interaction is key to future success (and sales). The stats prove it: according to research, 96% of consumers say that customer service is an important factor when choosing a brand. And as for those all-important sales: even just a 5% rise in customer retention can boost company revenue by 25% to 95%. Arguably, customer service matters even more in difficult times. During the Covid-19 pandemic, for example, businesses able to give customers the care they deserved also offered them much-needed stability, convenience and value. GREAT CUSTOMER SERVICE, GREAT CUSTOMER SOLUTIONS Of course, knowing that customer service is important is the easy part. Start implementing it into your business and you’ve got your work cut out. At Whitestar, we go out of our way to ensure that we offer exceptional customer service to all our customers. We aim to exceed customer expectations and do that in a number of ways… Dedicated team of contractors Firstly, we approach people as people, not just another job. When it comes to assigning teams, we match them to a particular client. That means however many jobs you need completed over a period of time, you’ll be dealing with the same people from Whitestar. No stream of contractors coming through your doors. Just one team of experts with an in-depth knowledge of the site they are working on – and more importantly an understanding of you, the people they are working with. From a purely practical point of view, this allows our teams of contractors to get on with the job faster and more efficiently, because there’s no need for briefings or client details for each job. While from a customer service point of view, this helps build trust and reliability between us and our clients. No subcontracting We know the score. As soon as you hear the word ‘contractor’, you automatically start wondering whether that also means subcontractors. At Whitestar, we can say: absolutely not. We never subcontract any jobs. It’s just not how we roll. Your team of Whitestar contractors are just