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customer service data

Why customer service is key in today’s day and age

Why customer service is key in today’s day and age Any business worth its sale knows the importance of providing a quality customer experience. And the best way to achieve that? Providing great customer service. Actually, not just great customer service. Exceptional customer service. Happy customers mean loyal customers. The better their experience working with a company, the more likely they are to come back. Anything less than amazing customer service and businesses risk losing customers forever. MAKING THE BEST IMPRESSION It’s more than just meeting the needs and expectations of customers – businesses need to exceed them. First impressions matter. But so too do second, third, fourth and fifth impressions. In fact, every customer service interaction is key to future success (and sales). The stats prove it: according to research, 96% of consumers say that customer service is an important factor when choosing a brand. And as for those all-important sales: even just a 5% rise in customer retention can boost company revenue by 25% to 95%. Arguably, customer service matters even more in difficult times. During the Covid-19 pandemic, for example, businesses able to give customers the care they deserved also offered them much-needed stability, convenience and value. GREAT CUSTOMER SERVICE, GREAT CUSTOMER SOLUTIONS Of course, knowing that customer service is important is the easy part. Start implementing it into your business and you’ve got your work cut out. At Whitestar, we go out of our way to ensure that we offer exceptional customer service to all our customers. We aim to exceed customer expectations and do that in a number of ways… Dedicated team of contractors Firstly, we approach people as people, not just another job. When it comes to assigning teams, we match them to a particular client. That means however many jobs you need completed over a period of time, you’ll be dealing with the same people from Whitestar. No stream of contractors coming through your doors. Just one team of experts with an in-depth knowledge of the site they are working on – and more importantly an understanding of you, the people they are working with. From a purely practical point of view, this allows our teams of contractors to get on with the job faster and more efficiently, because there’s no need for briefings or client details for each job. While from a customer service point of view, this helps build trust and reliability between us and our clients. No subcontracting We know the score. As soon as you hear the word ‘contractor’, you automatically start wondering whether that also means subcontractors. At Whitestar, we can say: absolutely not. We never subcontract any jobs. It’s just not how we roll. Your team of Whitestar contractors are just that – Whitestar employees who are committed to delivering comprehensive, top quality solutions. Being a subcontractor-free zone makes life simpler. We understand what you need and you know the work is going to be tailored to your business and easily scalable for future business growth. Our customer service promise At Whitestar, we pride ourselves on our work ethic, track record and quality of service. Our six core values – respect, honesty, commitment, teamwork, empathy and integrity – help us deliver the level of customer service you expect from an infrastructure service provider. We value each and every business we work with. From simple cabling projects to complete building refits, we always work to the highest industry standards and take a customer-centric approach to each job. Our focus is on solving problems, not creating new ones. We work hard to understand the challenges you face, and create bespoke solutions to help you overcome them. That’s our promise to you. WHITESTAR SOLUTIONS: YOUR STRATEGIC PARTNER At Whitestar, our customer service is focused on building strong relationships with our customers and crafting tailored solutions and experiences. We never under-estimate the power of positive impressions, and are confident we can give you the level of service you and your business deserve. Whitestar’s values: Our promise to you Our core values and promises are what makes us stand out from the crowd. Read on to find out how Whitestar can help your business grow. How to make your infrastructure project a success Ensuring that your infrastructure is reliable and secure is essential to your business’ productivity. Read more to see how Whitestar can help. Cabling for Smart Buildings Cabling for Smart Buildings Modern buildings must adapt and change to the ever-increasing amounts of device usage and occupancy. Designing new structures, or modifying existing ones, requires careful planning to allow the building to expand seamlessly as more devices are added, or more people are employed. Since every building is only as strong as its foundations, designing and installing proper cabling infrastructure creates the ideal foundation for your building to grow while still keeping up with new technologies and challenges. WHAT MAKES YOUR BUILDING SMART? Smart building solutions help make life better for employees, so they can focus on their work and not mundane tasks that could be automated. If your building is set up correctly, powerful interactions can occur throughout the network. Imagine a building that works around your personal schedule, from turning on lights for you as you enter a room, to adjusting heating settings to accommodate your tastes. It realises when you are on the move to another location and can alert others that may need to be aware of your movements. Think of a smart building as your own PA, that also happens to communicate with everyone else’s PA constantly. Safety protocols such as checking the health of fire extinguishers can be done in real-time by your smart building, alerting you when they require maintenance. Automating manual tasks like this can greatly increase the productivity of staff, saving large amounts of time while reducing energy costs. THE BEST SOLUTION FOR YOUR BUSINESS There is no one-fits-all solution to making your building smart, but planning ahead is key since there is no point in being smart today if this does not continue
smart cabling

Cabling for Smart Buildings

Cabling for Smart Buildings Modern buildings must adapt and change to the ever-increasing amounts of device usage and occupancy. Designing new structures, or modifying existing ones, requires careful planning to allow the building to expand seamlessly as more devices are added, or more people are employed. Since every building is only as strong as its foundations, designing and installing proper cabling infrastructure creates the ideal foundation for your building to grow while still keeping up with new technologies and challenges. WHAT MAKES YOUR BUILDING SMART? Smart building solutions help make life better for employees, so they can focus on their work and not mundane tasks that could be automated. If your building is set up correctly, powerful interactions can occur throughout the network. Imagine a building that works around your personal schedule, from turning on lights for you as you enter a room, to adjusting heating settings to accommodate your tastes. It realises when you are on the move to another location and can alert others that may need to be aware of your movements. Think of a smart building as your own PA, that also happens to communicate with everyone else’s PA constantly. Safety protocols such as checking the health of fire extinguishers can be done in real-time by your smart building, alerting you when they require maintenance. Automating manual tasks like this can greatly increase the productivity of staff, saving large amounts of time while reducing energy costs. THE BEST SOLUTION FOR YOUR BUSINESS There is no one-fits-all solution to making your building smart, but planning ahead is key since there is no point in being smart today if this does not continue into tomorrow. As your business grows, so too will the need for more bandwidth and increased flexibility. In the past, this meant adding more cables and access points, but it is not always possible to employ this method economically. Simply adding more cable may help you reach more areas, but this may put extra strain on your available bandwidth and lead to connectivity issues. You might not be able to place the access points where you would like, and you end up making compromises in your design. Installing more cables and components after the event can be a major headache and turn out quite costly, and even then you may be just patching a hole that will need to be fixed again later anyway. WHAT TO CONSIDER IN SMART BUILDING DESIGN? In the past, connecting devices used to mean pairing a laptop to a phone. Nowadays, connectivity extends across a vast range of devices. We are connecting more and more devices each and every day and can only dream of what device may need to be incorporated into our network further down the line. This means planning ahead for power solutions and data transmission. Now, more than ever, we need a reliable infrastructure that can guarantee constant uptime and deliver the performance required to keep productivity as high as possible. Recruiting an expert who knows how to design a structured cabling system as early in the process as possible is key to achieving a high-quality smart building that can cater to your individual needs. Careful planning to overcome the issues and challenges for your particular location is what will determine if your building will be truly smart or not. WHERE TO START Smart building solutions need to support all of today’s devices, as well as all future generations of every device, without the need for additional restructuring. Any latency or bottlenecks that arise from overloading existing networks can be detrimental to the productivity of the company as a whole. If your choice of cabling is not able to meet these ever-increasing demands, it may turn out to be too late or too costly to fix it. It is important to future-proof our building so that we can expand without worrying about whether our network can handle it. This is where expert network installers come into their own and save us numerous headaches further down the line. Experts in smart building solutions, Whitestar Solutions provide a fully tailored networking solution to ensure that you not only meet today’s demands but also get the future-proofing necessary to ensure your building will remain smart. Contractors can provide expert advice on what is required for your individual network to keep up with new technologies and help overcome challenges. Enlisting an expert for advice on how to design a structured cabling system will save you time and money in the long term while ensuring that your employees get to enjoy the many benefits that smart building design brings. Consult an expert as early in the design process as possible in order to achieve the best results. To find out more information, get in touch with a member of our team here. Whitestar’s values: Our promise to you Our core values and promises are what makes us stand out from the crowd. Read on to find out how Whitestar can help your business grow. How to make your infrastructure project a success Ensuring that your infrastructure is reliable and secure is essential to your business’ productivity. Read more to see how Whitestar can help. Why customer service is key in today’s day and age Why customer service is key in today’s day and age Any business worth its sale knows the importance of providing a quality customer experience. And the best way to achieve that? Providing great customer service. Actually, not just great customer service. Exceptional customer service. Happy customers mean loyal customers. The better their experience working with a company, the more likely they are to come back. Anything less than amazing customer service and businesses risk losing customers forever. MAKING THE BEST IMPRESSION It’s more than just meeting the needs and expectations of customers – businesses need to exceed them. First impressions matter. But so too do second, third, fourth and fifth impressions. In fact, every customer service interaction is key to future success (and sales). The stats prove it:
webinar

Tackling Enterprise Wireless Demands with Wi-Fi & 5G

Tackling Enterprise Wireless Demands with Wi-Fi & 5G Register Now for the upcoming Leviton webinar.  With the rise of IoT, bring-your-own-device policies, and data demands that go beyond gigabit speeds, CIOs and IT managers are now evaluating multiple wireless approaches as part of their enterprise networks In fact, recent studies reveal the majority of executives see both Wi-Fi 6 and 5G technologies as critical for their companies in the years to come. Follow the Leviton playbook as we tackle the topic of wireless coverage head-on. We’ll address:   Enterprise wireless outlook and trends The future of Wi-Fi, including Wi-Fi 6 (802.11ax) and beyond 5G adoption: current and emerging phases and indoor applications Infrastructure offensive strategy: cabling system design recommendations   Tuesday, November 17, 2020 10:00 a.m. PT / 1:00 p.m. ET Whitestar’s values: Our promise to you Our core values and promises are what makes us stand out from the crowd. Read on to find out how Whitestar can help your business grow. How to make your infrastructure project a success Ensuring that your infrastructure is reliable and secure is essential to your business’ productivity. Read more to see how Whitestar can help. Why customer service is key in today’s day and age Why customer service is key in today’s day and age Any business worth its sale knows the importance of providing a quality customer experience. And the best way to achieve that? Providing great customer service. Actually, not just great customer service. Exceptional customer service. Happy customers mean loyal customers. The better their experience working with a company, the more likely they are to come back. Anything less than amazing customer service and businesses risk losing customers forever. MAKING THE BEST IMPRESSION It’s more than just meeting the needs and expectations of customers – businesses need to exceed them. First impressions matter. But so too do second, third, fourth and fifth impressions. In fact, every customer service interaction is key to future success (and sales). The stats prove it: according to research, 96% of consumers say that customer service is an important factor when choosing a brand. And as for those all-important sales: even just a 5% rise in customer retention can boost company revenue by 25% to 95%. Arguably, customer service matters even more in difficult times. During the Covid-19 pandemic, for example, businesses able to give customers the care they deserved also offered them much-needed stability, convenience and value. GREAT CUSTOMER SERVICE, GREAT CUSTOMER SOLUTIONS Of course, knowing that customer service is important is the easy part. Start implementing it into your business and you’ve got your work cut out. At Whitestar, we go out of our way to ensure that we offer exceptional customer service to all our customers. We aim to exceed customer expectations and do that in a number of ways… Dedicated team of contractors Firstly, we approach people as people, not just another job. When it comes to assigning teams, we match them to a particular client. That means however many jobs you need completed over a period of time, you’ll be dealing with the same people from Whitestar. No stream of contractors coming through your doors. Just one team of experts with an in-depth knowledge of the site they are working on – and more importantly an understanding of you, the people they are working with. From a purely practical point of view, this allows our teams of contractors to get on with the job faster and more efficiently, because there’s no need for briefings or client details for each job. While from a customer service point of view, this helps build trust and reliability between us and our clients. No subcontracting We know the score. As soon as you hear the word ‘contractor’, you automatically start wondering whether that also means subcontractors. At Whitestar, we can say: absolutely not. We never subcontract any jobs. It’s just not how we roll. Your team of Whitestar contractors are just that – Whitestar employees who are committed to delivering comprehensive, top quality solutions. Being a subcontractor-free zone makes life simpler. We understand what you need and you know the work is going to be tailored to your business and easily scalable for future business growth. Our customer service promise At Whitestar, we pride ourselves on our work ethic, track record and quality of service. Our six core values – respect, honesty, commitment, teamwork, empathy and integrity – help us deliver the level of customer service you expect from an infrastructure service provider. We value each and every business we work with. From simple cabling projects to complete building refits, we always work to the highest industry standards and take a customer-centric approach to each job. Our focus is on solving problems, not creating new ones. We work hard to understand the challenges you face, and create bespoke solutions to help you overcome them. That’s our promise to you. WHITESTAR SOLUTIONS: YOUR STRATEGIC PARTNER At Whitestar, our customer service is focused on building strong relationships with our customers and crafting tailored solutions and experiences. We never under-estimate the power of positive impressions, and are confident we can give you the level of service you and your business deserve. Whitestar’s values: Our promise to you Our core values and promises are what makes us stand out from the crowd. Read on to find out how Whitestar can help your business grow. How to make your infrastructure project a success Ensuring that your infrastructure is reliable and secure is essential to your business’ productivity. Read more to see how Whitestar can help. Cabling for Smart Buildings Cabling for Smart Buildings Modern buildings must adapt and change to the ever-increasing amounts of device usage and occupancy. Designing new structures, or modifying existing ones, requires careful planning to allow the building to expand seamlessly as more devices are added, or more people are employed. Since every building is only as strong as its foundations, designing and installing proper cabling infrastructure creates the ideal foundation for your building to grow while
Vehicle charging point

Is It Worth Investing In Electrical Vehicle Charging Point Installation Services For Your Business?

Is It Worth Investing In Electrical Vehicle Charging Point Installation Services For Your Business? EV or hybrid vehicles are regarded by many as the future of motoring. An increasing number of people are choosing to buy new electric cars – over two million electric vehicles are now being driven around the world – and approximately 14,000 charging stations are in the UK alone. Clearly, it is not a fleeting trend and business’s that want to adapt to this and stay one step ahead of their competitors should be considering the installation of EV charging point stations on their premises. ENVIRONMENTALLY SOUND BUSINESSES ARE THE FUTURE Awareness of the devastating environmental impact of diesel and petrol vehicles has finally hit the mainstream. Electric vehicles are the future and for savvy companies, the benefits of adopting the facilities of the new technology are plain. MAKING YOUR BUSINESS MORE ATTRACTIVE TO CONSUMERS As well as reflecting your company’s core values as an environmentally friendly business, the improved service offering of EV charging stations will appeal to your consumer. As the electric vehicle industry continues to burgeon, the impetus to provide your customers with added services so that they are more likely to choose you over your competitor is vital in these times. Offering EV charging solutions increases customers “dwell time” and subsequent spending, simultaneously meeting their demands of EV drivers arriving at their destinations. If your business is the type of company that stands to benefit from an increase in footfall, investing in electrical charging point stations is worth it to upgrade amenities and future-proof your premises. MAKING YOUR BUSINESS MORE ATTRACTIVE TO EMPLOYEES AND CLIENTS Attracting and keeping the right employees is also vital for your business. Employers must start to think seriously about supporting those that are choosing EV. Your staff will enjoy instant peace of mind as they will no longer have to worry about finding the nearest charging station or the worst-case scenario of their car running out of power in the middle of a journey. EASE OF MANAGEMENT As the business owner, you will have full control over who can access your electrical vehicle charging points. Moreover, with the latest technology, such as Dynamic Load Balancing and installation by experienced professionals at Whitestar, you need not worry about grid overload, as available electricity is evenly and automatically distributed to all the charge points that are connected. Our advanced load management system enables the safe charging of multiple charging units, without adversely affecting the inbound power capacity. WHY CHOOSE US? It’s clear that integrating electrical charging points for cars into your business premises can provide a range of benefits. However, it is vital to enlist expert electrical contractors to implement the charging points too. If you are looking for quality electric charging point installation services for your business, look no further. Whitestar Solutions will be with you every step of the way; from initial advice to installation and aftercare. Our technicians are all highly experienced electrical engineers and groundworkers, so you can be sure that the workplace EV car charger will be installed appropriately. We have the knowledge and expertise to implement these systems into your business without disruption and with your individual requirements in mind. We can provide bespoke solutions to ensure that our services cater to your needs. Use our services and look forward to paving the way to a low-carbon future. If you would like more information, get in touch here. Whitestar’s values: Our promise to you Our core values and promises are what makes us stand out from the crowd. Read on to find out how Whitestar can help your business grow. How to make your infrastructure project a success Ensuring that your infrastructure is reliable and secure is essential to your business’ productivity. Read more to see how Whitestar can help. Why customer service is key in today’s day and age Why customer service is key in today’s day and age Any business worth its sale knows the importance of providing a quality customer experience. And the best way to achieve that? Providing great customer service. Actually, not just great customer service. Exceptional customer service. Happy customers mean loyal customers. The better their experience working with a company, the more likely they are to come back. Anything less than amazing customer service and businesses risk losing customers forever. MAKING THE BEST IMPRESSION It’s more than just meeting the needs and expectations of customers – businesses need to exceed them. First impressions matter. But so too do second, third, fourth and fifth impressions. In fact, every customer service interaction is key to future success (and sales). The stats prove it: according to research, 96% of consumers say that customer service is an important factor when choosing a brand. And as for those all-important sales: even just a 5% rise in customer retention can boost company revenue by 25% to 95%. Arguably, customer service matters even more in difficult times. During the Covid-19 pandemic, for example, businesses able to give customers the care they deserved also offered them much-needed stability, convenience and value. GREAT CUSTOMER SERVICE, GREAT CUSTOMER SOLUTIONS Of course, knowing that customer service is important is the easy part. Start implementing it into your business and you’ve got your work cut out. At Whitestar, we go out of our way to ensure that we offer exceptional customer service to all our customers. We aim to exceed customer expectations and do that in a number of ways… Dedicated team of contractors Firstly, we approach people as people, not just another job. When it comes to assigning teams, we match them to a particular client. That means however many jobs you need completed over a period of time, you’ll be dealing with the same people from Whitestar. No stream of contractors coming through your doors. Just one team of experts with an in-depth knowledge of the site they are working on – and more importantly an understanding of you, the people they are working with. From a purely practical
Smart solutions school

How can our AV solutions be useful within the education sector?

How can our AV solutions be useful within the education sector? A classroom is intended to be a place where pupils can be educated and can intellectually develop. Ensuring the right tools and processes are available to teachers is vital to providing a high-quality experience to students of all ages. As in all industries and sectors around the world, technology has a major impact on traditional working methods and the way organisations operate, and the field of education is no exception. Research has shown a positive and direct correlation between the provision of AV (audiovisual) features in classrooms and boosted academic achievement for students at different levels. HOW CAN AV SOLUTIONS BE USED TO IMPROVE CLASSROOMS? Smart AV solutions can be used to create an engaging and interactive setting for student learning while endowing teachers with the features they require to add depth to their lessons and enable students to achieve more academically. There are many ways that installing audio and video technology can help students and teachers at your educational institution, including: Improved behaviour during tasks and concentration Reduction of vocal fatigue of teachers Increased student participation Improvements in student behaviour Reduction in the number of distracted students THE IMPORTANCE OF AUDIO IMPROVEMENT Smart AV solutions used in classrooms vary according to the specific needs of your educational setting, but school sound systems are widely sought after and used. Classroom audio systems are intended to enrich the classroom learning environment by allowing all pupils to clearly hear the teacher during lessons, students during university lectures, audio while watching films and more. Many studies support the great importance of audio enhancement for the modern classroom, showing results such as: School skills test scores improved in reading, math and science A 34-year study found significant improvement in student achievement for a group of students in KS2 Speech comprehension scores are higher under conditions where amplification is present in primary school students VIDEO IN THE CLASSROOM At the same time, the installation of video in classrooms has been shown to significantly improve the learning strategies used by teachers, leading to a more interactive and engaging experience for students. What are the actual benefits of video cameras in the classroom for teachers? Apart from the well-known advantages of increased safety for staff and pupils, video technology in the classroom offers numerous benefits. Staff can benefit from peer to peer observation of recorded lessons for invaluable performance review, resulting in less pressure for the teachers as well as greater flexibility for those doing the evaluation. New teachers can watch recorded lessons of more experienced teachers and pick up ideas and techniques. Teachers at all levels tend to feel more relaxed and confident with a discreet camera in the background as opposed to the presence of an evaluator. During a pandemic, with the ever-present threat of more lockdowns looming and affecting the education of millions of pupils, it has never been more important to have remote access and the means to record and deliver virtual lessons. Strong audio and visual solutions are essential to ensure each member of staff is able to teach in all circumstances and this is where the support of an experienced organisation such as Whitestar is invaluable. HOW CAN WHITESTAR HELP YOU? If you want to access the many benefits that smart AV solutions can bring to your educational institution, look no further than Whitestar. With our expert knowledge of custom AV solutions, we can implement and manage the latest classroom technology, enabling your organisation to focus on what matters most – educating your students. By becoming your partner in determining which AV solutions are best for your school’s unique needs, we’ll enable the staff at your school to be fully equipped with the tools they need to be successful. THE AV SERVICES OFFERED BY WHITESTAR INCLUDE: Interactive projectors and flat panels Digital displays Meeting rooms and collaboration tools Fully integrated audio systems Video walls Integrated intercom systems For more information about the custom AV solutions that we can offer, get in touch with a member of our team today. Give us a call on 01442 234808 or contact us here. University of West London St Mary’s Road Campus Project Rail Operating Centre Brand Rex 10GPlus F/FTP (Category 6A) Cabling Solution installed at newly built Rail Operating Centre in the Midlands. London Business School Whitestar keeps students, staff and visitors safe at London Business School with comprehensive electrical testing, maintenance and certification. Whitestar’s values: Our promise to you Whitestar’s values: Our promise to you There are lots of buzzwords in business. ‘Core values’ are not among them. Company values matter. They support an organisation’s purpose, enforce its culture, and encourage positive employee behaviours. This sense of purpose is key to business success. Corporate core values impact not just the internal workings of an organisation, but also how it interacts with its clients, stakeholders and the world around it. According to research, 73% of purpose-oriented people are satisfied with their jobs, compared to 64% of those who are not purpose-oriented. In terms of the bottom line, the same study found that 58% of companies with a clear purpose experienced growth of more than 10%, compared to 42% of companies without one. In short, strong company values help a business grow, thrive and be a success. OUR CORE VALUES To the untrained eye, Whitestar might seem like any other electrical installation company. But look a little closer and it’s clear we’re much more than that. We continually work to be the most ethical, trustworthy business partner to our clients and pride ourselves on our strong work ethic. Central to our purpose are our core values: – Respect: We treat everyone with dignity and respect. We value differences and encourage others to express themselves. We work hard to nurture long-lasting relationships with our customers, colleagues and communities. – Honesty: We speak the truth. Our team acts with integrity, honesty and reliability. We operate transparently by communicating openly and with sincerity. – Commitment: We always deliver on our commitments and hold ourselves
london-business-school-logo

They have a ‘can-do’ attitude which, as a customer, puts my mind at ease – I know they will do everything they can to deliver a project for me.

London Business School

Get in touch

E-MAIL

welcome@whitestarsolutions.co.uk

 
ADDRESS

Units 13-15 Binghams Park Business Centre
Potten End Hill, Water End,
Hemel Hempstead, Hertfordshire
HP1 3BN

 
PHONE

01442 234808