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core values

Whitestar’s values: Our promise to you

Whitestar’s values: Our promise to you There are lots of buzzwords in business. ‘Core values’ are not among them. Company values matter. They support an organisation’s purpose, enforce its culture, and encourage positive employee behaviours. This sense of purpose is key to business success. Corporate core values impact not just the internal workings of an organisation, but also how it interacts with its clients, stakeholders and the world around it. According to research, 73% of purpose-oriented people are satisfied with their jobs, compared to 64% of those who are not purpose-oriented. In terms of the bottom line, the same study found that 58% of companies with a clear purpose experienced growth of more than 10%, compared to 42% of companies without one. In short, strong company values help a business grow, thrive and be a success. OUR CORE VALUES To the untrained eye, Whitestar might seem like any other electrical installation company. But look a little closer and it’s clear we’re much more than that. We continually work to be the most ethical, trustworthy business partner to our clients and pride ourselves on our strong work ethic. Central to our purpose are our core values: – Respect: We treat everyone with dignity and respect. We value differences and encourage others to express themselves. We work hard to nurture long-lasting relationships with our customers, colleagues and communities. – Honesty: We speak the truth. Our team acts with integrity, honesty and reliability. We operate transparently by communicating openly and with sincerity. – Commitment: We always deliver on our commitments and hold ourselves accountable to them. We make quality our priority and seek solutions to problems. – Teamwork: Our company is made up of incredible people, but it’s only by working as a team that we achieve greatness. We foster teamwork and collaboration across the whole team and with our customers. – Empathy: We understand the importance of listening and understanding different perspectives. We put ourselves in other people’s shoes, because in the competitive corporate world, empathy and kindness go a long way. – Integrity: Integrity is our default and we do what’s best for our customers and our company. We’re honest in all our dealings – building trust, acting honourably, and being our true selves. OUR PROMISE TO YOU Just as every business has core values, they also have a mission. The common goal that all employees – from the boardroom to the frontline – work towards. Here’s a summary of our mission and our seven key promises to you: We never cut corners We never compromise on quality We provide the best qualified people for your project We put people before profit We use our expertise to advise on the best solutions We add value to your business We provide sustainable solutions for the long-term success of your business At Whitestar, our friendly and highly skilled team of experts takes pride in designing and delivering quality solutions. Yes, we’re expert network installers, supplying data cabling and electrical installation solutions, but we’re so much more than that. Get in touch to find out how we can help your business grow. The key regulation differences between legacy buildings vs new buildings and why you should care The key regulation differences between legacy buildings vs new buildings and why you should care To rewire or not to rewire is the big question when it comes to an older – or what we refer to as ‘legacy’ – building. The short-but-inconclusive answer is: it depends. When wiring a new building – be it school block, hospital ward or office block – the process is relatively straightforward. You need to build to regulations, with cables which are up to the job and don’t pose a fire hazard. As per our blog post on the Construction Products Regulation (CPR), every power, data and telecommunication cable that is intended to be permanently installed in a construction works now must display a CE-marked label and have a Declaration of Performance (DoP) drawn up and made available. SHOULD YOU REWIRE YOUR LEGACY BUILDING? Legacy buildings aren’t subject to the CPR in the same way that new buildings are. If the cabling in the building isn’t posing any health and safety risk – and isn’t hampering operations in any way – it doesn’t have to be ripped out and rewired with CE-marked cabling. But that isn’t to say you shouldn’t do a complete rewire anyway. As we said, it depends. So, what does it depend on? If your building has undergone any recent damage, or there are lights and sockets that have ceased to function as normal, then these are signs that the building needs to be rewired. Damage to the casing of wires can be a serious hazard. So, if you find any exposed wires then the best thing to do is get in touch with a contractor who can assess the full extent of the issue and advise on the next steps. WHAT ARE YOUR OPTIONS?   If you’re not sure when the last rewiring of the building took place, or the electrics are showing signs of damage, then it could be time for a complete rewiring. From a health and safety point of view, it’s your safest bet. But it’s not your only option. After all, a complete rewire doesn’t tend to come cheaply. Whitestar Solutions can carry out electrical testing and inspection which will reveal the condition of the electrics throughout the building. Deficiencies found during the inspection and testing might then be remedied such that the installation may continue to be used in safety. We offer a complete range of electrical testing and inspection services for commercial and industrial premises. We test 100% of your installation, providing a true reflection on the safety of the installation. From there, you will be provided with a number of options depending on your unique environment. For example, as a school your decision making might be different than if you are a business. But at the end of the day, you want to know that your electrical system is safe
Data infrastructure

How to make your infrastructure project a success

Ensuring that your infrastructure is reliable and secure is essential to your business’ productivity. Read more to see how Whitestar can help.
customer service data

Why customer service is key in today’s day and age

Why customer service is key in today’s day and age Any business worth its sale knows the importance of providing a quality customer experience. And the best way to achieve that? Providing great customer service. Actually, not just great customer service. Exceptional customer service. Happy customers mean loyal customers. The better their experience working with a company, the more likely they are to come back. Anything less than amazing customer service and businesses risk losing customers forever. MAKING THE BEST IMPRESSION It’s more than just meeting the needs and expectations of customers – businesses need to exceed them. First impressions matter. But so too do second, third, fourth and fifth impressions. In fact, every customer service interaction is key to future success (and sales). The stats prove it: according to research, 96% of consumers say that customer service is an important factor when choosing a brand. And as for those all-important sales: even just a 5% rise in customer retention can boost company revenue by 25% to 95%. Arguably, customer service matters even more in difficult times. During the Covid-19 pandemic, for example, businesses able to give customers the care they deserved also offered them much-needed stability, convenience and value. GREAT CUSTOMER SERVICE, GREAT CUSTOMER SOLUTIONS Of course, knowing that customer service is important is the easy part. Start implementing it into your business and you’ve got your work cut out. At Whitestar, we go out of our way to ensure that we offer exceptional customer service to all our customers. We aim to exceed customer expectations and do that in a number of ways… Dedicated team of contractors Firstly, we approach people as people, not just another job. When it comes to assigning teams, we match them to a particular client. That means however many jobs you need completed over a period of time, you’ll be dealing with the same people from Whitestar. No stream of contractors coming through your doors. Just one team of experts with an in-depth knowledge of the site they are working on – and more importantly an understanding of you, the people they are working with. From a purely practical point of view, this allows our teams of contractors to get on with the job faster and more efficiently, because there’s no need for briefings or client details for each job. While from a customer service point of view, this helps build trust and reliability between us and our clients. No subcontracting We know the score. As soon as you hear the word ‘contractor’, you automatically start wondering whether that also means subcontractors. At Whitestar, we can say: absolutely not. We never subcontract any jobs. It’s just not how we roll. Your team of Whitestar contractors are just that – Whitestar employees who are committed to delivering comprehensive, top quality solutions. Being a subcontractor-free zone makes life simpler. We understand what you need and you know the work is going to be tailored to your business and easily scalable for future business growth. Our customer service promise At Whitestar, we pride ourselves on our work ethic, track record and quality of service. Our six core values – respect, honesty, commitment, teamwork, empathy and integrity – help us deliver the level of customer service you expect from an infrastructure service provider. We value each and every business we work with. From simple cabling projects to complete building refits, we always work to the highest industry standards and take a customer-centric approach to each job. Our focus is on solving problems, not creating new ones. We work hard to understand the challenges you face, and create bespoke solutions to help you overcome them. That’s our promise to you. WHITESTAR SOLUTIONS: YOUR STRATEGIC PARTNER At Whitestar, our customer service is focused on building strong relationships with our customers and crafting tailored solutions and experiences. We never under-estimate the power of positive impressions, and are confident we can give you the level of service you and your business deserve. Whitestar’s values: Our promise to you Our core values and promises are what makes us stand out from the crowd. Read on to find out how Whitestar can help your business grow. How to make your infrastructure project a success Ensuring that your infrastructure is reliable and secure is essential to your business’ productivity. Read more to see how Whitestar can help. Cabling for Smart Buildings Cabling for Smart Buildings Modern buildings must adapt and change to the ever-increasing amounts of device usage and occupancy. Designing new structures, or modifying existing ones, requires careful planning to allow the building to expand seamlessly as more devices are added, or more people are employed. Since every building is only as strong as its foundations, designing and installing proper cabling infrastructure creates the ideal foundation for your building to grow while still keeping up with new technologies and challenges. WHAT MAKES YOUR BUILDING SMART? Smart building solutions help make life better for employees, so they can focus on their work and not mundane tasks that could be automated. If your building is set up correctly, powerful interactions can occur throughout the network. Imagine a building that works around your personal schedule, from turning on lights for you as you enter a room, to adjusting heating settings to accommodate your tastes. It realises when you are on the move to another location and can alert others that may need to be aware of your movements. Think of a smart building as your own PA, that also happens to communicate with everyone else’s PA constantly. Safety protocols such as checking the health of fire extinguishers can be done in real-time by your smart building, alerting you when they require maintenance. Automating manual tasks like this can greatly increase the productivity of staff, saving large amounts of time while reducing energy costs. THE BEST SOLUTION FOR YOUR BUSINESS There is no one-fits-all solution to making your building smart, but planning ahead is key since there is no point in being smart today if this does not continue
smart cabling

Cabling for Smart Buildings

Cabling for Smart Buildings Modern buildings must adapt and change to the ever-increasing amounts of device usage and occupancy. Designing new structures, or modifying existing ones, requires careful planning to allow the building to expand seamlessly as more devices are added, or more people are employed. Since every building is only as strong as its foundations, designing and installing proper cabling infrastructure creates the ideal foundation for your building to grow while still keeping up with new technologies and challenges. WHAT MAKES YOUR BUILDING SMART? Smart building solutions help make life better for employees, so they can focus on their work and not mundane tasks that could be automated. If your building is set up correctly, powerful interactions can occur throughout the network. Imagine a building that works around your personal schedule, from turning on lights for you as you enter a room, to adjusting heating settings to accommodate your tastes. It realises when you are on the move to another location and can alert others that may need to be aware of your movements. Think of a smart building as your own PA, that also happens to communicate with everyone else’s PA constantly. Safety protocols such as checking the health of fire extinguishers can be done in real-time by your smart building, alerting you when they require maintenance. Automating manual tasks like this can greatly increase the productivity of staff, saving large amounts of time while reducing energy costs. THE BEST SOLUTION FOR YOUR BUSINESS There is no one-fits-all solution to making your building smart, but planning ahead is key since there is no point in being smart today if this does not continue into tomorrow. As your business grows, so too will the need for more bandwidth and increased flexibility. In the past, this meant adding more cables and access points, but it is not always possible to employ this method economically. Simply adding more cable may help you reach more areas, but this may put extra strain on your available bandwidth and lead to connectivity issues. You might not be able to place the access points where you would like, and you end up making compromises in your design. Installing more cables and components after the event can be a major headache and turn out quite costly, and even then you may be just patching a hole that will need to be fixed again later anyway. WHAT TO CONSIDER IN SMART BUILDING DESIGN? In the past, connecting devices used to mean pairing a laptop to a phone. Nowadays, connectivity extends across a vast range of devices. We are connecting more and more devices each and every day and can only dream of what device may need to be incorporated into our network further down the line. This means planning ahead for power solutions and data transmission. Now, more than ever, we need a reliable infrastructure that can guarantee constant uptime and deliver the performance required to keep productivity as high as possible. Recruiting an expert who knows how to design a structured cabling system as early in the process as possible is key to achieving a high-quality smart building that can cater to your individual needs. Careful planning to overcome the issues and challenges for your particular location is what will determine if your building will be truly smart or not. WHERE TO START Smart building solutions need to support all of today’s devices, as well as all future generations of every device, without the need for additional restructuring. Any latency or bottlenecks that arise from overloading existing networks can be detrimental to the productivity of the company as a whole. If your choice of cabling is not able to meet these ever-increasing demands, it may turn out to be too late or too costly to fix it. It is important to future-proof our building so that we can expand without worrying about whether our network can handle it. This is where expert network installers come into their own and save us numerous headaches further down the line. Experts in smart building solutions, Whitestar Solutions provide a fully tailored networking solution to ensure that you not only meet today’s demands but also get the future-proofing necessary to ensure your building will remain smart. Contractors can provide expert advice on what is required for your individual network to keep up with new technologies and help overcome challenges. Enlisting an expert for advice on how to design a structured cabling system will save you time and money in the long term while ensuring that your employees get to enjoy the many benefits that smart building design brings. Consult an expert as early in the design process as possible in order to achieve the best results. To find out more information, get in touch with a member of our team here. The key regulation differences between legacy buildings vs new buildings and why you should care The key regulation differences between legacy buildings vs new buildings and why you should care To rewire or not to rewire is the big question when it comes to an older – or what we refer to as ‘legacy’ – building. The short-but-inconclusive answer is: it depends. When wiring a new building – be it school block, hospital ward or office block – the process is relatively straightforward. You need to build to regulations, with cables which are up to the job and don’t pose a fire hazard. As per our blog post on the Construction Products Regulation (CPR), every power, data and telecommunication cable that is intended to be permanently installed in a construction works now must display a CE-marked label and have a Declaration of Performance (DoP) drawn up and made available. SHOULD YOU REWIRE YOUR LEGACY BUILDING? Legacy buildings aren’t subject to the CPR in the same way that new buildings are. If the cabling in the building isn’t posing any health and safety risk – and isn’t hampering operations in any way – it doesn’t have to be ripped out and
webinar

Tackling Enterprise Wireless Demands with Wi-Fi & 5G

Tackling Enterprise Wireless Demands with Wi-Fi & 5G Register Now for the upcoming Leviton webinar.  With the rise of IoT, bring-your-own-device policies, and data demands that go beyond gigabit speeds, CIOs and IT managers are now evaluating multiple wireless approaches as part of their enterprise networks In fact, recent studies reveal the majority of executives see both Wi-Fi 6 and 5G technologies as critical for their companies in the years to come. Follow the Leviton playbook as we tackle the topic of wireless coverage head-on. We’ll address:   Enterprise wireless outlook and trends The future of Wi-Fi, including Wi-Fi 6 (802.11ax) and beyond 5G adoption: current and emerging phases and indoor applications Infrastructure offensive strategy: cabling system design recommendations   Tuesday, November 17, 2020 10:00 a.m. PT / 1:00 p.m. ET Whitestar’s values: Our promise to you Our core values and promises are what makes us stand out from the crowd. Read on to find out how Whitestar can help your business grow. How to make your infrastructure project a success Ensuring that your infrastructure is reliable and secure is essential to your business’ productivity. Read more to see how Whitestar can help. Why customer service is key in today’s day and age Why customer service is key in today’s day and age Any business worth its sale knows the importance of providing a quality customer experience. And the best way to achieve that? Providing great customer service. Actually, not just great customer service. Exceptional customer service. Happy customers mean loyal customers. The better their experience working with a company, the more likely they are to come back. Anything less than amazing customer service and businesses risk losing customers forever. MAKING THE BEST IMPRESSION It’s more than just meeting the needs and expectations of customers – businesses need to exceed them. First impressions matter. But so too do second, third, fourth and fifth impressions. In fact, every customer service interaction is key to future success (and sales). The stats prove it: according to research, 96% of consumers say that customer service is an important factor when choosing a brand. And as for those all-important sales: even just a 5% rise in customer retention can boost company revenue by 25% to 95%. Arguably, customer service matters even more in difficult times. During the Covid-19 pandemic, for example, businesses able to give customers the care they deserved also offered them much-needed stability, convenience and value. GREAT CUSTOMER SERVICE, GREAT CUSTOMER SOLUTIONS Of course, knowing that customer service is important is the easy part. Start implementing it into your business and you’ve got your work cut out. At Whitestar, we go out of our way to ensure that we offer exceptional customer service to all our customers. We aim to exceed customer expectations and do that in a number of ways… Dedicated team of contractors Firstly, we approach people as people, not just another job. When it comes to assigning teams, we match them to a particular client. That means however many jobs you need completed over a period of time, you’ll be dealing with the same people from Whitestar. No stream of contractors coming through your doors. Just one team of experts with an in-depth knowledge of the site they are working on – and more importantly an understanding of you, the people they are working with. From a purely practical point of view, this allows our teams of contractors to get on with the job faster and more efficiently, because there’s no need for briefings or client details for each job. While from a customer service point of view, this helps build trust and reliability between us and our clients. No subcontracting We know the score. As soon as you hear the word ‘contractor’, you automatically start wondering whether that also means subcontractors. At Whitestar, we can say: absolutely not. We never subcontract any jobs. It’s just not how we roll. Your team of Whitestar contractors are just that – Whitestar employees who are committed to delivering comprehensive, top quality solutions. Being a subcontractor-free zone makes life simpler. We understand what you need and you know the work is going to be tailored to your business and easily scalable for future business growth. Our customer service promise At Whitestar, we pride ourselves on our work ethic, track record and quality of service. Our six core values – respect, honesty, commitment, teamwork, empathy and integrity – help us deliver the level of customer service you expect from an infrastructure service provider. We value each and every business we work with. From simple cabling projects to complete building refits, we always work to the highest industry standards and take a customer-centric approach to each job. Our focus is on solving problems, not creating new ones. We work hard to understand the challenges you face, and create bespoke solutions to help you overcome them. That’s our promise to you. WHITESTAR SOLUTIONS: YOUR STRATEGIC PARTNER At Whitestar, our customer service is focused on building strong relationships with our customers and crafting tailored solutions and experiences. We never under-estimate the power of positive impressions, and are confident we can give you the level of service you and your business deserve. Whitestar’s values: Our promise to you Our core values and promises are what makes us stand out from the crowd. Read on to find out how Whitestar can help your business grow. How to make your infrastructure project a success Ensuring that your infrastructure is reliable and secure is essential to your business’ productivity. Read more to see how Whitestar can help. Cabling for Smart Buildings Cabling for Smart Buildings Modern buildings must adapt and change to the ever-increasing amounts of device usage and occupancy. Designing new structures, or modifying existing ones, requires careful planning to allow the building to expand seamlessly as more devices are added, or more people are employed. Since every building is only as strong as its foundations, designing and installing proper cabling infrastructure creates the ideal foundation for your building to grow while
london-business-school-logo

They have a ‘can-do’ attitude which, as a customer, puts my mind at ease – I know they will do everything they can to deliver a project for me.

London Business School

Get in touch

E-MAIL

welcome@whitestarsolutions.co.uk

ADDRESS

Spaces Suite 17,
The Maylands Building,
Hemel Hempstead,
HP2 7TG

PHONE

01442 234808