The key regulation differences between legacy buildings vs new buildings and why you should care

To rewire or not to rewire is the big question when it comes to an older – or what we refer to as ‘legacy’ – building. The short-but-inconclusive answer is: it depends.

When wiring a new building – be it school block, hospital ward or office block – the process is relatively straightforward. You need to build to regulations, with cables which are up to the job and don’t pose a fire hazard.

As per our blog post on the Construction Products Regulation (CPR), every power, data and telecommunication cable that is intended to be permanently installed in a construction works now must display a CE-marked label and have a Declaration of Performance (DoP) drawn up and made available.

SHOULD YOU REWIRE YOUR LEGACY BUILDING?

Legacy buildings aren’t subject to the CPR in the same way that new buildings are. If the cabling in the building isn’t posing any health and safety risk – and isn’t hampering operations in any way – it doesn’t have to be ripped out and rewired with CE-marked cabling.

But that isn’t to say you shouldn’t do a complete rewire anyway. As we said, it depends. So, what does it depend on?

If your building has undergone any recent damage, or there are lights and sockets that have ceased to function as normal, then these are signs that the building needs to be rewired.

Damage to the casing of wires can be a serious hazard. So, if you find any exposed wires then the best thing to do is get in touch with a contractor who can assess the full extent of the issue and advise on the next steps.

WHAT ARE YOUR OPTIONS?  

If you’re not sure when the last rewiring of the building took place, or the electrics are showing signs of damage, then it could be time for a complete rewiring.

From a health and safety point of view, it’s your safest bet. But it’s not your only option. After all, a complete rewire doesn’t tend to come cheaply.

Whitestar Solutions can carry out electrical testing and inspection which will reveal the condition of the electrics throughout the building.

Deficiencies found during the inspection and testing might then be remedied such that the installation may continue to be used in safety. We offer a complete range of electrical testing and inspection services for commercial and industrial premises. We test 100% of your installation, providing a true reflection on the safety of the installation.

From there, you will be provided with a number of options depending on your unique environment. For example, as a school your decision making might be different than if you are a business. But at the end of the day, you want to know that your electrical system is safe and reliable.

HOW CAN YOU ENSURE SAFETY GOING FORWARD?  

Whether you opt for a complete rewire of the legacy building or not, you should seriously consider implementing a robust planned preventative maintenance (PPM) programme which will ensure that safety issues are rectified before they pose a risk.

We work closely with businesses across a wide range of sectors to initiate a PPM programme so that our clients have peace of mind in terms of compliance and budgets to ensure their building, their school, their hospital, their shop remains safe for staff, students, visitors and contractors alike.

Get in touch with Whitestar today so that we can begin to evaluate your building project.


smart cabling

Cabling for Smart Buildings

Cabling for Smart Buildings Modern buildings must adapt and change to the ever-increasing amounts of device usage and occupancy. Designing new structures, or modifying existing ones, requires careful planning to allow the building to expand seamlessly as more devices are added, or more people are employed. Since every building is only as strong as its foundations, designing and installing proper cabling infrastructure creates the ideal foundation for your building to grow while still keeping up with new technologies and challenges. WHAT MAKES YOUR BUILDING SMART? Smart building solutions help make life better for employees, so they can focus on their work and not mundane tasks that could be automated. If your building is set up correctly, powerful interactions can occur throughout the network. Imagine a building that works around your personal schedule, from turning on lights for you as you enter a room, to adjusting heating settings to accommodate your tastes. It realises when you are on the move to another location and can alert others that may need to be aware of your movements. Think of a smart building as your own PA, that also happens to communicate with everyone else’s PA constantly. Safety protocols such as checking the health of fire extinguishers can be done in real-time by your smart building, alerting you when they require maintenance. Automating manual tasks like this can greatly increase the productivity of staff, saving large amounts of time while reducing energy costs. THE BEST SOLUTION FOR YOUR BUSINESS There is no one-fits-all solution to making your building smart, but planning ahead is key since there is no point in being smart today if this does not continue into tomorrow. As your business grows, so too will the need for more bandwidth and increased flexibility. In the past, this meant adding more cables and access points, but it is not always possible to employ this method economically. Simply adding more cable may help you reach more areas, but this may put extra strain on your available bandwidth and lead to connectivity issues. You might not be able to place the access points where you would like, and you end up making compromises in your design. Installing more cables and components after the event can be a major headache and turn out quite costly, and even then you may be just patching a hole that will need to be fixed again later anyway. WHAT TO CONSIDER IN SMART BUILDING DESIGN? In the past, connecting devices used to mean pairing a laptop to a phone. Nowadays, connectivity extends across a vast range of devices. We are connecting more and more devices each and every day and can only dream of what device may need to be incorporated into our network further down the line. This means planning ahead for power solutions and data transmission. Now, more than ever, we need a reliable infrastructure that can guarantee constant uptime and deliver the performance required to keep productivity as high as possible. Recruiting an expert who knows how to design a structured cabling system as early in the process as possible is key to achieving a high-quality smart building that can cater to your individual needs. Careful planning to overcome the issues and challenges for your particular location is what will determine if your building will be truly smart or not. WHERE TO START Smart building solutions need to support all of today’s devices, as well as all future generations of every device, without the need for additional restructuring. Any latency or bottlenecks that arise from overloading existing networks can be detrimental to the productivity of the company as a whole. If your choice of cabling is not able to meet these ever-increasing demands, it may turn out to be too late or too costly to fix it. It is important to future-proof our building so that we can expand without worrying about whether our network can handle it. This is where expert network installers come into their own and save us numerous headaches further down the line. Experts in smart building solutions, Whitestar Solutions provide a fully tailored networking solution to ensure that you not only meet today’s demands but also get the future-proofing necessary to ensure your building will remain smart. Contractors can provide expert advice on what is required for your individual network to keep up with new technologies and help overcome challenges. Enlisting an expert for advice on how to design a structured cabling system will save you time and money in the long term while ensuring that your employees get to enjoy the many benefits that smart building design brings. Consult an expert as early in the design process as possible in order to achieve the best results. To find out more information, get in touch with a member of our team here. The key regulation differences between legacy buildings vs new buildings and why you should care The key regulation differences between legacy buildings vs new buildings and why you should care To rewire or not to rewire is the big question when it comes to an older – or what we refer to as ‘legacy’ – building. The short-but-inconclusive answer is: it depends. When wiring a new building – be it school block, hospital ward or office block – the process is relatively straightforward. You need to build to regulations, with cables which are up to the job and don’t pose a fire hazard. As per our blog post on the Construction Products Regulation (CPR), every power, data and telecommunication cable that is intended to be permanently installed in a construction works now must display a CE-marked label and have a Declaration of Performance (DoP) drawn up and made available. SHOULD YOU REWIRE YOUR LEGACY BUILDING? Legacy buildings aren’t subject to the CPR in the same way that new buildings are. If the cabling in the building isn’t posing any health and safety risk – and isn’t hampering operations in any way – it doesn’t have to be ripped out and
Smart solutions school

How can our AV solutions be useful within the education sector?

How can our AV solutions be useful within the education sector? A classroom is intended to be a place where pupils can be educated and can intellectually develop. Ensuring the right tools and processes are available to teachers is vital to providing a high-quality experience to students of all ages. As in all industries and sectors around the world, technology has a major impact on traditional working methods and the way organisations operate, and the field of education is no exception. Research has shown a positive and direct correlation between the provision of AV (audiovisual) features in classrooms and boosted academic achievement for students at different levels. HOW CAN AV SOLUTIONS BE USED TO IMPROVE CLASSROOMS? Smart AV solutions can be used to create an engaging and interactive setting for student learning while endowing teachers with the features they require to add depth to their lessons and enable students to achieve more academically. There are many ways that installing audio and video technology can help students and teachers at your educational institution, including: Improved behaviour during tasks and concentration Reduction of vocal fatigue of teachers Increased student participation Improvements in student behaviour Reduction in the number of distracted students THE IMPORTANCE OF AUDIO IMPROVEMENT Smart AV solutions used in classrooms vary according to the specific needs of your educational setting, but school sound systems are widely sought after and used. Classroom audio systems are intended to enrich the classroom learning environment by allowing all pupils to clearly hear the teacher during lessons, students during university lectures, audio while watching films and more. Many studies support the great importance of audio enhancement for the modern classroom, showing results such as: School skills test scores improved in reading, math and science A 34-year study found significant improvement in student achievement for a group of students in KS2 Speech comprehension scores are higher under conditions where amplification is present in primary school students VIDEO IN THE CLASSROOM At the same time, the installation of video in classrooms has been shown to significantly improve the learning strategies used by teachers, leading to a more interactive and engaging experience for students. What are the actual benefits of video cameras in the classroom for teachers? Apart from the well-known advantages of increased safety for staff and pupils, video technology in the classroom offers numerous benefits. Staff can benefit from peer to peer observation of recorded lessons for invaluable performance review, resulting in less pressure for the teachers as well as greater flexibility for those doing the evaluation. New teachers can watch recorded lessons of more experienced teachers and pick up ideas and techniques. Teachers at all levels tend to feel more relaxed and confident with a discreet camera in the background as opposed to the presence of an evaluator. During a pandemic, with the ever-present threat of more lockdowns looming and affecting the education of millions of pupils, it has never been more important to have remote access and the means to record and deliver virtual lessons. Strong audio and visual solutions are essential to ensure each member of staff is able to teach in all circumstances and this is where the support of an experienced organisation such as Whitestar is invaluable. HOW CAN WHITESTAR HELP YOU? If you want to access the many benefits that smart AV solutions can bring to your educational institution, look no further than Whitestar. With our expert knowledge of custom AV solutions, we can implement and manage the latest classroom technology, enabling your organisation to focus on what matters most – educating your students. By becoming your partner in determining which AV solutions are best for your school’s unique needs, we’ll enable the staff at your school to be fully equipped with the tools they need to be successful. THE AV SERVICES OFFERED BY WHITESTAR INCLUDE: Interactive projectors and flat panels Digital displays Meeting rooms and collaboration tools Fully integrated audio systems Video walls Integrated intercom systems For more information about the custom AV solutions that we can offer, get in touch with a member of our team today. Give us a call on 01442 234808 or contact us here. The key regulation differences between legacy buildings vs new buildings and why you should care The key regulation differences between legacy buildings vs new buildings and why you should care To rewire or not to rewire is the big question when it comes to an older – or what we refer to as ‘legacy’ – building. The short-but-inconclusive answer is: it depends. When wiring a new building – be it school block, hospital ward or office block – the process is relatively straightforward. You need to build to regulations, with cables which are up to the job and don’t pose a fire hazard. As per our blog post on the Construction Products Regulation (CPR), every power, data and telecommunication cable that is intended to be permanently installed in a construction works now must display a CE-marked label and have a Declaration of Performance (DoP) drawn up and made available. SHOULD YOU REWIRE YOUR LEGACY BUILDING? Legacy buildings aren’t subject to the CPR in the same way that new buildings are. If the cabling in the building isn’t posing any health and safety risk – and isn’t hampering operations in any way – it doesn’t have to be ripped out and rewired with CE-marked cabling. But that isn’t to say you shouldn’t do a complete rewire anyway. As we said, it depends. So, what does it depend on? If your building has undergone any recent damage, or there are lights and sockets that have ceased to function as normal, then these are signs that the building needs to be rewired. Damage to the casing of wires can be a serious hazard. So, if you find any exposed wires then the best thing to do is get in touch with a contractor who can assess the full extent of the issue and advise on the next steps. WHAT ARE YOUR OPTIONS?   If you’re not sure
connectivity enhance business

How Connectivity Can Enhance Your Business

How Connectivity Can Enhance Your Business Here at Whitestar Solutions, we pride ourselves on providing clients with the latest connectivity solutions that modern technology has to offer. From integrated data cabling systems through to high-tech CCTV systems, our solutions can all work together to enhance your business in a multitude of ways. How can connectivity enhance your business? Take a look below to see just some of the ways that these modern solutions can benefit your business. INCREASED PRODUCTIVITY We understand the pressures that businesses face these days and the need for smooth, fast and reliable connections. Whether it’s fast and reliable internet connections which won’t let the team down, or a clear phone connection which sounds professional and doesn’t disturb important calls with incessant crackling and bad connections – in the modern business environment, having great connectivity is everything. Through the use of features such as modern fibre-optic technology, businesses can hugely increase their productivity. This is in part due to the increased speed that fibre-optic connectivity offers, with options available that range from 5 Mbps through to 100 Gbps. With such flexibility and so many options available, there really is a solution for everybody, which will mean employees can get on with the task at hand without worrying about slow internet connections inhibiting productivity. HIGHER SECURITY Whilst connectivity can help to enhance the work produced in your business, it also features many other benefits including increased security on your premises. At Whitestar Solutions, we are proud to provide a range of modern CCTV systems which feature all of the latest technology. These bespoke systems are tailored to suit the needs of each individual premises, designed to deter criminals and keep your business safe. Whether you are looking for fixed cameras or a fully integrated, remote-controlled system, there are a variety of options available which will enable you to maximise your security. With groundbreaking features such as cloud-based storage and remote viewing, this use of modern connectivity can enable you to maximise your security. RELIABILITY Modern fibre internet connectivity has proven to be much more reliable than traditional copper connections, partially due to the fact that fibre is much stronger than copper. Another benefit is that, unlike copper, fibre-optic internet connections are not susceptible to challenging weather conditions, which could cause devastating downtime. With more businesses relying heavily on connectivity, any kind of downtime can be costly and so a reliable internet connection is absolutely crucial. Whether you are working remotely and need to connect seamlessly with your team, require access to cloud-based software to share and collaborate on client documents, or are in need of a fast internet connection to process data – reliability really is vital. Not only does fibre-optic connectivity offer you reliability, but working with a reputable connectivity company can help you to ensure that you only have the most suitable data cabling and connectivity systems put into place. Here at Whitestar, all of our products are built to last, offering you reliable systems throughout your premises which will withstand the test of time. LESS INTERFERENCE We have already noted that increased connectivity can enhance productivity and speed within your business, but we haven’t looked at the financial implications that connectivity, or a lack of it, can have on your business. In business, it’s often said that ‘time is money’ and this is, unfortunately, true. In the same way that increasing your speed and productivity can boost your business, offering you a more efficient way of working, it can also allow you to make more money. The more productive a business is, the more work that can be done in a day. On the other hand, unreliable internet connectivity, interrupted phone calls and other connectivity problems can cause you to experience downtime. Stop-start connectivity can not only slow down the physical process, but also interrupt the ‘flow’ and leave employees feeling exasperated. All of these things lead to work being done more slowly, can often be the cause of mistakes, and ultimately ends in a loss of earnings. Every minute lost due to unreliable connectivity is money not earned and, over a period of time, this can add up to a significant figure. SAVE MONEY Keen to learn more about how increased connectivity can help to boost your business? Get in touch with a member of our team today to discuss which of our solutions might help your business. IMPROVED VIDEO QUALITY Traditional copper cable connections are often sensitive to any electromagnetic interference, which explains those bygone days of experiencing internet issues due to local interference, more often than not being the use of heavy machinery. Construction work goes on all around us and we need internet connections which can withstand this interruption. Thankfully, fibre optic internet signals do not suffer in the same way, offering you seamless connectivity with very little interference. HOW CAN WHITESTAR HELP? Many of us are now embracing the ‘work from home’ life, but even beyond that, businesses rely more and more on video conferencing tools to communicate throughout the working day. Whether it’s a client meeting, internal training, marketing or sales; video meetings are becoming the new normal. Low quality, broken video which lags and is frequently interrupted will not provide the professional appearance you desire. Having a reliable, high-quality internet connection is essential. With fibre-optic technology, you will be best placed to communicate with others across the world. The key regulation differences between legacy buildings vs new buildings and why you should care The key regulation differences between legacy buildings vs new buildings and why you should care To rewire or not to rewire is the big question when it comes to an older – or what we refer to as ‘legacy’ – building. The short-but-inconclusive answer is: it depends. When wiring a new building – be it school block, hospital ward or office block – the process is relatively straightforward. You need to build to regulations, with cables which are up to the job and don’t pose a fire
video conferencing

How to adapt to video conferencing & remote working post-Covid

How to adapt to video conferencing & remote working post-Covid Having experienced a society-altering pandemic, it’s no surprise that the way that we work may well have changed forever for billions of people across the globe. Now that the pandemic seems to be easing, it’s important to consider how the workforce will continue – will the adaptations for working from home persist, will employers insist that people return to the office, or will many adopt a hybrid approach? It’s becoming increasingly clear that implementing high-quality audio-visual installations and reliable communication systems is critical for any modern business to succeed (and maintain employee satisfaction). Now that people understand that video conferencing and remote working are both viable, and often preferable, we expect to see real change, especially over the next few months/years. Depending on who you ask, you might get wildly different answers! Working from home isn’t for everyone, that’s for sure, but for many people it’s been a huge relief not having to commute every day, or having to spend time in an office. Generally, employees report: Enjoying a better work/life balance Saving money on commuting/childcare/food costs Freedom to choose where they live, they aren’t bound to a radius around work A general increase in productivity while at home, if set up correctly Improved comfort due to the personalised office space While this sounds great, employees need infrastructure in place in order to successfully work from home, that’s why it’s important to establish your people with the right equipment, allowing them to comfortably work from home or from the office, depending on what the business requires. HOW TO CREATE A HYBRID BETWEEN WORKING FROM HOME AND OFFICE WORK The answer, then, perhaps lies in a hybrid model, where employees work from home when appropriate, but find their way into the office when they want/need to. In order to create a functional hybrid model, you’ll need the infrastructure in place to facilitate easy collaboration, convenient video calling and an efficient workflow. Custom video conferencing rooms Throughout the pandemic, video conferencing became the lifeline of everyone working from home. It provided the crucial human interaction that many of us craved, and kept friends and families connected in a time where they couldn’t see one another face-to-face.  There’s no reason for video conferencing to go away. It’s cost-effective and convenient, providing an easy way to connect with people who aren’t geographically close. In order to upgrade their video conferencing, many businesses are opting to kit out virtual conference rooms, complete with projectors, cameras, microphones and much more.  In addition to this, good connectivity is paramount (we’ve all been on a call with poor internet – not fun), which means that proper data cabling is essential to ensure your connection is both stable and fast.  Providing the correct equipment It’s worth remembering that every call is a two-way street. If your employees are working from home and don’t have the required resources to join conference calls, then the whole plan quickly falls apart.  You’ll need to provide a device that’s good for video calling, usually a laptop. Many businesses still rely on 10-year-old equipment that can’t keep up. Update your laptops and you’ll see myriad benefits (more efficient working, higher quality calls, etc.) as employees no longer have to deal with slower load speeds and cumbersome interfaces. Bringing it all together Honesty and transparency go a long way to making the hybrid model work. Share calendars and get things planned in good time; be flexible with your team and fit calls in when you can. It’s important for employees to understand just how valuable it is for them to be in the office on occasion. Simple off-topic talks, impromptu lunch breaks and walks around the block work wonders for both morale and employee bonds, so striking the balance is the key. QUALITY AUDIO-VISUAL INSTALLATIONS FOR VIDEO CONFERENCING WITH WHITESTAR SOLUTIONS At Whitestar Solutions, we have a proven track record implementing mission critical remote working and video conferencing solutions. Businesses and organisations across the UK rely on our expertise to ensure that they’re ready for the new way in which employees expect to work. Proper installation and maintenance of your VoIP systems has become pivotal throughout the pandemic and beyond, with remote working looking like it’s here to stay. If you’ve got any questions, or want to know more about how we can help your business to facilitate high-quality video conferencing, get in touch with our specialists today. We’re on hand to talk through your unique situation and find a solution that suits your people. Baskerville House Baskerville House In Birmingham – Wired IT Data Networks, Wi-Fi, Telephony, Printing Devices, Digital Signage, and Audio Visual installations. Tackling Enterprise Wireless Demands with Wi-Fi & 5G Tackling Enterprise Wireless Demands with Wi-Fi & 5G Register Now for the upcoming Leviton webinar.  With the rise of IoT, bring-your-own-device policies, and data demands that go beyond gigabit speeds, CIOs and IT managers are now evaluating multiple wireless approaches as part of their enterprise networks In fact, recent studies reveal the majority of executives see both Wi-Fi 6 and 5G technologies as critical for their companies in the years to come. Follow the Leviton playbook as we tackle the topic of wireless coverage head-on. We’ll address:   Enterprise wireless outlook and trends The future of Wi-Fi, including Wi-Fi 6 (802.11ax) and beyond 5G adoption: current and emerging phases and indoor applications Infrastructure offensive strategy: cabling system design recommendations   Tuesday, November 17, 2020 10:00 a.m. PT / 1:00 p.m. ET Whitestar’s values: Our promise to you Our core values and promises are what makes us stand out from the crowd. Read on to find out how Whitestar can help your business grow. How to make your infrastructure project a success Ensuring that your infrastructure is reliable and secure is essential to your business’ productivity. Read more to see how Whitestar can help. Why customer service is key in today’s day and age Why customer service is key in today’s day

7 Benefits of Structured Cabling

7 Benefits of Structured Cabling We’ve all seen a desk with cables dangling haphazardly from the back, or an office with network cables that are way too long looping out from the walls (or even running across the room!). If that’s you, then it might be time to consider some of the benefits of structured cabling. In this blog post, we’ll be running through the top 7 benefits of good, structured cabling, and why our team at Whitestar Solutions are passionate about ensuring efficiency every time we implement a new data cabling system. WHAT IS STRUCTURED CABLING? Structured cabling, as the name suggests, is the act of logically arranging your cables. Good cabling keeps everything organised and running smoothly by creating patch panels and multi-port trunks that logically route each cable to where they need to be.   Your organisation’s network infrastructure works almost like its nervous system, passing messages back and forth between your team. Poorly structured cables can be a nightmare to manage, and can cost your business more than you’d expect. 1. SAVE MONEY Inefficient cabling will prove costly in the long run, for several reasons: Disorganised cabling usually means installing cables that are longer than necessary. Longer cables are, generally, more expensive. When you scale that up, the costs can pile on. Whenever you hold routine network maintenance, it’s much harder for engineers to do their job when working with untidy cabling. Well structured cables will expedite the maintenance process, saving you from hefty fees. A highly flexible, well-planned cabling system will reduce power consumption, as fewer wires are required to perform critical tasks. So, is it worth the investment? Absolutely! You don’t have to pay a premium to get your network installed correctly, so make sure you’re working with data cabling professionals who will nail your cabling and save you money. 2. PLAN FOR THE FUTURE Holding a Teams meeting where people are dropping out or the connection is slow isn’t fun at all. One of the main advantages of a structured cabling system is that you’ll see higher bandwidth than before, with more efficient usage of network cables resulting in better connections and a reduced chance of issues. As businesses become more reliant on their network infrastructure, having this reliability will become paramount. 3. SIMPLIFY YOUR SPACE A nice, organised cabling system will simplify many aspects of your day-to-day. In your average office, many devices will be interconnected. Many devices = lots of opportunities for something to go wrong. With a simplified cabling system, it’s far easier to identify any anomalies and to fix problems as soon as they arise. 4. HEALTH & SAFETY While this shouldn’t be an issue for most offices, we’ve definitely seen some health and safety nightmares in our time! Loose wires are a trip hazard, and tripping over cables can also result in expensive monitors, computers and more tumbling down from a desk. 5. IMPROVED SCALABILITY Your network should be able to grow alongside your business. A well-structured network will enable this growth by being far, far easier to adjust and expand. Any infrastructure changes will be faster to implement (or deconstruct). If you’re planning a move to a new office space, then you’ll be glad to have properly structured wires that can be moved without too much hassle. 6. LESS CHANCE OF DOWNTIME One of the main causes of network downtime? Human error. Organised cables are usually obscured behind panelling, meaning that there’s far less chance of someone accidentally tampering with critical cabling. 7. LOOKS GREAT! Last, but by no means least, good cabling looks superb! A structured cabling system will be an aesthetic improvement every time. As changes made are less likely to deteriorate, your attractive cabling will stay in place indefinitely, meaning that it always looks its best. STRUCTURED DATA CABLING SUPPORT WITH WHITESTAR SOLUTIONS At Whitestar Solutions, we work closely with our clients to ensure that we have a comprehensive understanding of your business before any work gets done. Our UK-wide engineers specialise in data cabling, and are on hand ready to design, install, certify and manage fibre optic, RF and structured cabling systems.  With years of experience under our belt, no structured cabling job is too difficult. We work with organisations ranging from schools to hospitals, so get in touch with us today to talk with one of our specialists about your unique needs. We’re happy to answer any questions you might have, or to advise you on the next steps that you need to take. Why customer service is key in today’s day and age Why customer service is key in today’s day and age Any business worth its sale knows the importance of providing a quality customer experience. And the best way to achieve that? Providing great customer service. Actually, not just great customer service. Exceptional customer service. Happy customers mean loyal customers. The better their experience working with a company, the more likely they are to come back. Anything less than amazing customer service and businesses risk losing customers forever. MAKING THE BEST IMPRESSION It’s more than just meeting the needs and expectations of customers – businesses need to exceed them. First impressions matter. But so too do second, third, fourth and fifth impressions. In fact, every customer service interaction is key to future success (and sales). The stats prove it: according to research, 96% of consumers say that customer service is an important factor when choosing a brand. And as for those all-important sales: even just a 5% rise in customer retention can boost company revenue by 25% to 95%. Arguably, customer service matters even more in difficult times. During the Covid-19 pandemic, for example, businesses able to give customers the care they deserved also offered them much-needed stability, convenience and value. GREAT CUSTOMER SERVICE, GREAT CUSTOMER SOLUTIONS Of course, knowing that customer service is important is the easy part. Start implementing it into your business and you’ve got your work cut out. At Whitestar, we go out of our way to ensure
Construction regulations

How to ensure your construction or building project is compliant with the latest legislation and fire safety standards

How to ensure your construction or building project is compliant with the latest legislation and fire safety standards If you are carrying out electrical installation work, as part of a construction or building project, it’s essential that you comply with the rules set out in the Electricity at Work Regulations 1989. It doesn’t bear thinking about if a user of the building you’re responsible for should come to any harm due to a fault in the electrics – that’s why safety needs to be paramount.  The Regulations were set up under the Health and Safety at Work Act 1974, requiring precautions to be taken by ‘duty holders’ against the risk of death or personal injury from electricity in work activities. Under the rules, duty holders must: have the electrical systems constructed in a way that prevents danger; maintain the electrical systems as necessary to prevent danger (including a five-year fixed installation inspection​); and ensure work carried out on electrical systems is done in a way that prevents danger. BS7671 WIRING REGULATIONS In the guidance document for the Electricity at Work Regulations, the main source of reference is BS 7671 Wiring Regulations. This is the UK’s key electrical safety standard, setting out requirements that detail how to perform electrical installations in a safe manner.  Although not a statutory document, BS 7671 sets the standard for how electrical installations should be done in the UK (and many other countries) and enables compliance with the law. Or, to put it another way, following the guidance set out in BS 7671 when undertaking a building project is likely to ensure that electrical installation work meets the requirements of the Electricity at Work Regulations. And ensure that building users are not put in undue danger. WHITESTAR – YOUR TRUSTWORTHY ELECTRICAL INSTALLATION PARTNER While it’s important that you have an understanding of the regulations ahead of construction, the best way of ensuring compliance throughout the project is to partner with an experienced electrical installation partner.  That’s where Whitestar Solutions come in. We’ve been in the business for as long as the regulations have been in place and service clients across a wide range of sectors including education, sport, commercial, transport and more. All of our electrical engineers are qualified and up to date with the current BS 7671 Electrical Wiring Regulations (18th Edition). So, no matter the extent of your electrical installation requirements, we can design and deliver comprehensive, top-quality solutions. We think compliance with regulations starts with sound workmanship. We will never cut corners and we will always source and use the best materials, meaning that we will not compromise on quality. KEEPING YOU COMPLIANT Once your building project is up and running, it’s important that you periodically have the electrics inspected and tested in order to remain compliant and, more importantly, to ensure that no new health and safety risks have arisen.  We offer a complete range of electrical testing and inspection services for commercial and industrial premises. We test 100% of your installation, providing a true reflection of its safety.  The key to remaining compliant and minimising costs is to have a planned preventative maintenance (PPM) programme in place. We can help you here, too – we can assist in implementing PPM programmes that offer peace of mind by ensuring the building is safe for anyone who spends time in it – be it staff, students, visitors or contractors.  But, let’s take it one step at a time. The first goal is to get your building project up and running with a safe and sound electrical installation. To discuss your electrical installation requirements, get in touch with Whitestar today.  Tackling Enterprise Wireless Demands with Wi-Fi & 5G Tackling Enterprise Wireless Demands with Wi-Fi & 5G Register Now for the upcoming Leviton webinar.  With the rise of IoT, bring-your-own-device policies, and data demands that go beyond gigabit speeds, CIOs and IT managers are now evaluating multiple wireless approaches as part of their enterprise networks In fact, recent studies reveal the majority of executives see both Wi-Fi 6 and 5G technologies as critical for their companies in the years to come. Follow the Leviton playbook as we tackle the topic of wireless coverage head-on. We’ll address:   Enterprise wireless outlook and trends The future of Wi-Fi, including Wi-Fi 6 (802.11ax) and beyond 5G adoption: current and emerging phases and indoor applications Infrastructure offensive strategy: cabling system design recommendations   Tuesday, November 17, 2020 10:00 a.m. PT / 1:00 p.m. ET Whitestar’s values: Our promise to you Our core values and promises are what makes us stand out from the crowd. Read on to find out how Whitestar can help your business grow. How to make your infrastructure project a success Ensuring that your infrastructure is reliable and secure is essential to your business’ productivity. Read more to see how Whitestar can help. Why customer service is key in today’s day and age Why customer service is key in today’s day and age Any business worth its sale knows the importance of providing a quality customer experience. And the best way to achieve that? Providing great customer service. Actually, not just great customer service. Exceptional customer service. Happy customers mean loyal customers. The better their experience working with a company, the more likely they are to come back. Anything less than amazing customer service and businesses risk losing customers forever. MAKING THE BEST IMPRESSION It’s more than just meeting the needs and expectations of customers – businesses need to exceed them. First impressions matter. But so too do second, third, fourth and fifth impressions. In fact, every customer service interaction is key to future success (and sales). The stats prove it: according to research, 96% of consumers say that customer service is an important factor when choosing a brand. And as for those all-important sales: even just a 5% rise in customer retention can boost company revenue by 25% to 95%. Arguably, customer service matters even more in difficult times. During the Covid-19 pandemic, for example, businesses able